Need help ? Helpdesk

If you cannot find the answer to your question, you can send a message to the organiser by clicking on the button at the bottom of the page.
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Browser

Pre-required – Use a modern and updated browser

For optimal browsing, a modern and up-to-date browser is necessary.
Example of compatible browsers:
  • Google Chrome
  • Firefox
  • Edge
  • Safari 
Obsolete browser
IE11 does not support the new web standards. A small number of companies, via their IT department, may restrict certain functionalities (video viewing, videoconferencing). In this case, it is recommended if possible to change the browser. Use another means of connection (access to the site via another computer, mobile...).

Account creation

You have never created an account

You have received a registration confirmation email with a button to access your account; clicking on this button will take you to the account creation page. If you have not received this email please contact the event organiser.
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Password

You have forgotten your password

On the authentication page, you can click on "forgot your password". You will receive an email with a verification code to change it. If you have already successfully created an account, you will receive this email without worry, but check your spam folder as a precaution.
Go to the authentication page

Locked account

You have locked your account

By default, after 5 unsuccessful login attempts, the participant's account is blocked for 5 minutes. In case of emergency, the organizer also has the possibility to unlock your account manually.
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Workshop and round table registration

How to register for workshops and round tables?

To register for the workshops and round tables, simply click on the workshop or round table of your choice, and click on the "Register for the workshop" or "Register for the session" button. You will be able to find your registrations in your agenda available in your participant space. If you wish to unsubscribe, do not forget to click on the button "unsubscribe to the workshop" or "unsubscribe to the round table". 

Book a time slot with funders

How to book a time slot when you are a project holder ?

The steps to follow: 
1 - Go to the "my info" section of the participant's area and activate the networking if it has not been done yet. 
2 - Then go to the "my contacts" section 
3 - Search for a funder from the list of recommendations or directly from the search bar (if the funder you are looking for does not appear in the list of recommendations) 
4 - Click on "contact 
5 - Send a message and activate "add an appointment to the request" 
6- Select the time slot that suits you and validate 
Boot a meeting
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